Report For Robyn James at 5 Corners Apartments
Report For Robyn James at 5 Corners Apartments
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Current Score
92%
Average Score
25%50%75%100%
Shop Description
This is a PHONE SHOP ONLY. THE PHONE CALL MUST BE RECORDED USING THE FOLLOWING PROCESS: The Shopper will Dial access number: (201) 215-6812 and enter the PIN: 403868673. Then wait for the dial tone. The Shopper will manually dial the phone number you wish to call using format: AREA CODE + PHONE NUMBER (ex: 2013993020). Your call will connect and be recorded.These jobs are IMMEDIATE ASSIGNMENTS. If the job is unassigned to your Shopper Dashboard before the Shop Date you selected then you will be informed in an email.
IMPORTANT - These agents shift to a different property daily so you must phone shop the same day of your chosen shop date.
Office Hours: Monday to Saturday 10:00 AM to 6:00 PM; Sunday 12:00 PM to 5:00 PM.
IF YOU HAVE SHOPPED THESE PROPERTIES WITHIN THE PAST 18 MONTHS THEN YOU CANNOT SHOP THEM AGAIN.
YOU MUST FOLLOW THE CLIENT REQUIREMENTS THAT IS A PDF UNDER “DOWNLOADS” ON YOUR SHOPPER DASHBOARD. IF YOU DO NOT FOLLOW THE CLIENT REQUIREMENTS THE SHOP WILL BE REJECTED AND YOU WILL NOT BE PAID.
Performance Evaluations
Information
- Agent: Robyn James
- JOB#: 6992_1004203031
- Shopper Name: Teri Murphy
- Property Name: 5 Corners Apartments
- Address: 2 Hazy Morn Court, Timonium, MD, USA
- Shop Date: 10-11-2020
General Questions
- Date of Phone Call: 10/11/2020
- Time of Phone Call: 3:20 PM
- Length of Phone Call: 7:00 minutes
- SHOPPER INFORMATION :
- Shopper Name Given (Telephone): Bobbi Carter
- Shopper's phone number given: 301-651-0444
- Shopper's email address given: Not Asked
- How you heard about the property: apartments.com
- Apartment size needed: 1 or 2 bedroom
- Date home needed: End of Month
- Pets: One
- Number of occupants: One
- Reason for moving: Did not ask
- Special preferences or needs: Did not ask
- OUTSTANDING : 95% TO 100%
- ABOVE AVERAGE: 88% TO 94.9%
- AVERAGE: 78% TO 87.9%
- BELOW AVERAGE: 77.9% OR BELOW
- EXECUTIVE SUMMARY:
- Leasing Professional's overall attitude and impression: Robyn was professional and helpful and welcomed me to the community.
- Leasing Professional's strongest points: Robyn's pleasant personality made it easy to talk with her and I was looking forward to my visit.
- Leasing Professional's weakest points: Robyn did not ask many discovery questions. She stayed focused on what she had available and inviting me to the property.
- Overall Comments: Robyn was very friendly. She was well spoken and it was easy to understand what she was saying. She made me feel valued as a future resident.
Uploaded Materials
- Phone Call will be Uploaded by MAMS Download
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Telephone - 100 points possible
- Did the Leasing Professional answer with the name of the community? (State the exact greeting in the comment box at the end of the section).Yes3/3
- Did the Leasing Professional identify him/herself?Yes3/3
- Did the Leasing Professional obtain your name during the telephone presentation?Yes3/3
- Did the Leasing Professional effectively use your name in conversation?Yes3/3
- Did the Leasing Professional convey a warm and inviting attitude? (Please explain in the comment box at the end of the section.)Yes3/3
- Did the Leasing Professional ask for your telephone number? Yes15/15
- Did the Leasing Professional ask for your email address?No0/0
- Did the Leasing Professional ask how you knew about the community?Yes3/3
- Did the Leasing Consultant determine apartment size?Yes5/5
- Did the Leasing Consultant determine move-in date?Yes5/5
- Did the Leasing Consultant determine number of occupants?Yes5/5
- Did the Leasing Consultant determine if you had any pets?Yes5/5
- Did the Leasing Consultant determine your price range?Yes5/5
- Did the Leasing Consultant determine specific needs (i.e. w/d connections, up/downstairs, fireplace)?No0/5
- Did the Leasing Professional suggest you visit the company website?No0/0
- Did the Leasing Professional describe apartment features and/or amenities? (Please explain in the comment box at the end of the section.) No0/3
- Did the Leasing Professional create a sense of urgency?Yes3/3
- Did the Leasing Professional extend an invitation for you to visit the community?Yes3/3
- Did the Leasing Professional try to set a specific appointment? (Please explain in the comment box at the end of the section.)Yes15/15
- Did the Leasing Professional offer directions to the community?N/A3/3
- Based on the Leasing Professional's presentation, were you motivated to visit the community? Yes10/10
- Total: 92/10092
Telephone Comments (Please provide the phone conversation from start to finish. All details are necessary.):
Robyn answered the phone promptly and identified herself as well as 5 Corners. I asked about apartment availability. Robyn asked me, "A one bedroom or a two? And what time frame do you plan on moving in?" I could do a one, but I might like a two better and I told her at the end of October or into November. Robyn looked to see what she had. She had something in November in one property She said, "so it looks like the earliest I would have a one-bedroom is November and that price is $885 on the bottom floor”. Also, she said she had one that's $900 on a middle floor and it was renovated last year. I'd rather have the middle floor I told her. "Did you want to set up a time to come in and view the property? Or did you want to do the application on-line she asked?" I would like to look at the property before I fill out the application. We talked about when I could come in to see the apartment. Robyn got my contact information. Robyn "Do you have pets?" A little Yorkie. Robyn went over pet policy at this community. "And once you come in to view the property, I'm going to give you a little packet to give to the vet just to confirm the pet's shots. And then how did you find out about us?" Apartment.com I told her. "And then Ms. Bobbi, what is your last name?" Carter. Robyn went over what we discussed, "And keep in mind we only have that one apartment" Robyn then asked me COVID questions to clear me to come in to visit.