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Report For Betty Ariza at New Carrollton Woods

Report For Betty Ariza at New Carrollton Woods

0%
Current Score
NAN%
Average Score
    25%50%75%100%

Performance Evaluations

Phone

  • Was the telephone answered promptly?Yes1/1
  • Did the leasing consultant answer by identifying him/herself and the community?Yes1/1
  • Was their voice pleasant and professional?Yes1/1
  • Did the leasing consultant ask for your name?Yes1/1
  • Did the leasing consultant use your name throughout the conversation?Yes1/1
  • Did the leasing consultant ask you how you heard about the community?Yes1/1
  • Did the leasing consultant request your phone number?No0/4
  • Did the leasing consultant ask your desired move in date?Yes1/1
  • Did the leasing consultant ask for the number of occupants?Yes1/1
  • Did the leasing consultant ask If you were looking for any special features or had any specific preferences in mind?No0/1
  • Did the leasing consultant ask if you needed directions to the community?Yes1/1
  • Did the leasing consultant ask what size apartment you were looking for?Yes1/1
  • Did the leasing consultant ask If you had a specific price range?No0/1
  • Did the leasing consultant ask If you had any pets? No0/1
  • Did the Leasing Consultant describe the apartment features?No0/1
  • Did the Leasing Consultant describe the community amenities or local area conveniences?No0/1
  • Was a specific apartment described that met your needs?No0/1
  • Were the apartment features described before a price was given?No0/1
  • Did the Leasing Consultant create a sense of urgency?No0/1
  • Did the Leasing Consultant attempt to set an appointment with you?Yes5/5
  • Did the Leasing Consultant leave a positive impression about him/herself and the community?Yes1/1
  • As a result of the conversation were you looking forward to visiting the community?No0/1
  •  Total: 16/29
    16
    55.17

Please describe the Leasing Consultant's telephone presentation including greeting (state the exact greeting), prices, features, amenities, and how they persuaded you to visit the community (Please write the phone narrative from beginning to the end of the conversation): :

Betty answered the phone by saying, “Good Afternoon thank you for calling New Carrollton Woods this is Betty.”

She did ask me my name and what size apartment I was looking for as well as the date I wanted to move in. She did use my name again in the conversation, but didn’t ask about any apartment or community features. She seemed warm, but not excited about helping me. She told me what she had available. She explained that both the upcoming one and two bedrooms would not be available until mid April. I paused to let her lead the conversation but she waited for me to ask questions. This would have been her opportunity to ask me about my move date and my circumstances to understand where I was in my apartment search but she did not attempt to ask me why I was moving and if I was flexible with my move date. I asked about prices and she gave them to me. She told me I'd be responsible for my gas and electric bill and I would get a free parking pass with a one bedroom and two parking passes with a two bedroom.

I asked if the apartments had washer and dryers and she said they did not but they have laundry rooms in every building; however, she didn't ask if that was a deal breaker.

I had waited for her to invite me in for a tour but I eventually had to ask to come in to take a tour. She explained that she could show me something rented but the resident has not moved in yet. She emphasized that she could not show me the upcoming available apartments just yet. Too much emphasis was placed on what she couldn't do rather than what she could do.

We agreed I would be there shortly and she asked if I needed directions. Betty was friendly but I really felt she was hesitant to have me visit the community. We said our goodbyes and the call ended.

The call lasted 5:00 minutes.

Site Observation

  • Was the community easy to locate?Yes0/0
  • Were the community signs quickly visible?Yes0/0
  • Were there enough directional signs to easily find the leasing office?Yes0/0
  • Were the signs in good repair and attractive?Yes0/0
  • Did you find the property trash fee and neat?Yes0/0
  • Was the landscaping attractive?Yes0/0
  • Was there any trash of furniture around the dumpsters?No0/0
  • Was the leasing office neat and inviting?Yes0/0
  • Were refreshments made available?No0/0
  • Were building entries clean and free of clutter?Yes0/0
  • Did you notice any siding/trim, etc. which needed painting and repair?No0/0
  • Were laundry rooms neat and clean? N/A0/0
  • Were common areas pool/playground etc. well maintained?N/A0/0
  • Was your overall impression a positive one?Yes0/0
  •  Total: 0/0
    0
    NAN

Please explain your answers, if necessary, to the questions related to the site observation: :

The property seemed clean and well kept. It was right off a major road and easy to locate. The office was clean; although, I would not say warm and inviting. She told me about the laundry room over the phone but she did not show me.

Greeting

  • Did the Leasing Consultant stand up to greet you with a smile and a handshake OR, if the Leasing Consultant was busy with someone else, did he/she acknowledge your presence and ask you to make yourself comfortable?Yes1/1
  • Was the Leasing Consultant dressed professionally?Yes0/0
  • Did the Leasing Consultant introduce him/herself to you?No0/1
  • Did the Leasing Consultant have a partially completed guest card available, fill one out to you, or invite you to fill one out?Yes1/1
  • Did the Leasing Consultant seem genuinely interested in helping you?Yes1/1
  •  Total: 3/4
    3
    75

Please describe how the Leasing Consultant interacted with you when you first arrived on-site? :

Betty was in a back room of the office when I arrived. When I walked in I heard her, but don’t think she heard me so I called out her name so she would know I was there. She looked professional and did greet me with a "hello, how can I help you?", but I had to ask if she was Betty.

Qualifying

  • Did the Leasing Consultant ask or confirm how you heard about the community?Yes1/1
  • Did the Leasing Consultant ask or confirm your move-in date?Yes1/1
  • Did the Leasing Consultant ask or confirm number of occupants?Yes1/1
  • Did the Leasing Consultant ask or confirm special or specific features?No0/1
  • Did the Leasing Consultant ask or confirm your phone number?Yes1/1
  • Did the Leasing Consultant ask or confirm the size apartment you needed?Yes1/1
  • Did the Leasing Consultant ask or confirm your current address?No0/0
  • Did the Leasing Consultant ask or confirm why you are moving? No0/2
  •  Total: 5/8
    5
    62.5

Please describe the process used by the Leasing Consultant to uncover your needs by qualifying during the on-site presentation::

Betty, went over the guest card she had me fill out with my information. She didn’t ask where I currently lived or why I’m moving. She didn't ask what specific features I was seeking.

Demonstration

  • Did you see a MODEL or a VACANT?No0/0
  • Was a convenient route taken to the vacant/model apartment? N/A2/2
  • Did the Leasing Consultant attempt to find out more about you while you walked to the vacant/model, during the presentation, or while reviewing floor plans?N/A0/2
  • Did the Leasing Consultant speak of the benefits concerning the Management Company?No0/2
  • Did the Leasing Consultant mention maintenance and their quick response?Yes2/2
  • Did he/she discuss or point out the amenities and facilities on the property or any area conveniences?No0/2
  • Were benefits or features in the apartment pointed out or discussed with you?Yes2/2
  • Was the presentation personalized by talking about your furniture/belongings and how they would fit in the apartment?Yes2/2
  • Did the Leasing Consultant spend enough time with you throughout the demonstration?N/A2/2
  • Were your objections overcome?No0/2
  • Was the vacant/model comfortable (lighting, temperature, clean)?N/A2/2
  •  Total: 12/20
    12
    60

Onsite Narrative (Please provide a detailed narrative of your visit and be specific. This is mandatory.):

We were unable to see an apartment because there were none currently available or ready to see. She did say that the maintenance team was working to get one ready and that it may be ready to view this week. Betty told me she would get a hold of me to know when the apartment would be ready to view. Betty did her best to describe the floor plan of the apartment I would be seeing at a future date. We discussed the square footage of both the one bedroom and the two bedroom deluxe. Betty reviewed the annual minimum salary requirements. She gave me a rate sheet and wrote down when the apartments would be ready.

Betty did not offer to show me the grounds. She did not offer another sister property that might accommodate my needs or mention any community amenities. She could have made more effort to sell the community.

Closing

  • Did the Leasing Consultant invite you back to the office?N/A0/1
  • Did the Leasing Consultant ask you to fill out an application and discuss the application process?Yes10/10
  • Did the Leasing Consultant confirm your move in date?Yes2/2
  • Did the Leasing Consultant mention any specials or incentives that were currently being offered?Yes3/3
  • Did the Leasing Consultant create a sense of urgency?No0/2
  • Did the Leasing Consultant ask you why you were not interested in renting today? No0/2
  • If you stated that you had other places to see, were you asked where else you wanted to look before making a decision?No0/1
  • Was the Leasing Consultant knowledgeable about neighboring/competing properties?No0/1
  • Were you given a brochure?Yes1/1
  • Were you give an application? N/A1/1
  • Did you feel that the leasing consultant was giving the sale his/her best effort?No0/2
  • Did the Leasing Consultant attempt to overcome your objections in regards to why you are not ready to lease today and close again?No0/4
  • Based on the Leasing Consultant's performance would you have rented from him/her?No0/5
  •  Total: 17/35
    17
    48.57

Please briefly describe the Leasing Consultant's closing skills and techniques used ( This is a mandatory field. Be as specific as possible).:

The move-in date that I had told her was by March 15th yet there was none available until April 15th so I think she felt as if she didn’t have to sell the apartment to me because it would be out of my time frame. She did ask if I wanted to fill out an application online, and she did tell me she would keep in touch with me when one was available to see. She also told me about a special they were having on the application fee for the weekend. She did not offer other sister property communities that could accommodate my move date.

Fair Housing/ Crime Supplement

  • Did the Leasing Consultant respond properly when you asked "What type of security do you have?" or "Is it safe here?"Yes0/0
  • Did the Leasing Consultant respond properly when you asked "What type of people live here?" Yes0/0
  • Was there anything the Leasing Consultant said or did that could have been perceived as discriminatory?No0/0
  •  Total: 0/0
    0
    NAN

Explain the Leasing Consultant's response to "What type of security do you have?" or "Is it safe here?" and "What type of people live here?" :

When I asked about security she said, "it was not a gated community and even gated communities couldn’t secure you". She did mention there was a police station next-door and that they had a police officer that lived on the next property. She mentioned he drives through the parking lot every now and then.

When I asked about if there were a lot of children she said that they rent to everyone that qualifies.

Performance Evaluation

Total Phone Score: 55%
On Site Score: 55%
Total Score: 0%

General Questions