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Report For Christina Jones at Seton Park Apartments

Report For Christina Jones at Seton Park Apartments

0%
Current Score
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Average Score
    25%50%75%100%

Performance Evaluations

Phone

  • Was the telephone answered promptly?Yes1/1
  • Did the leasing consultant answer by identifying him/herself and the community?Yes1/1
  • Was their voice pleasant and professional?Yes1/1
  • Did the leasing consultant ask for your name?Yes1/1
  • Did the leasing consultant use your name throughout the conversation?No0/1
  • Did the leasing consultant ask you how you heard about the community?No0/1
  • Did the leasing consultant request your phone number?No0/4
  • Did the leasing consultant ask your desired move in date?Yes1/1
  • Did the leasing consultant ask for the number of occupants?No0/1
  • Did the leasing consultant ask If you were looking for any special features or had any specific preferences in mind?No0/1
  • Did the leasing consultant ask if you needed directions to the community?No0/1
  • Did the leasing consultant ask what size apartment you were looking for?Yes1/1
  • Did the leasing consultant ask If you had a specific price range?N/A1/1
  • Did the leasing consultant ask If you had any pets? No0/1
  • Did the Leasing Consultant describe the apartment features?No0/1
  • Did the Leasing Consultant describe the community amenities or local area conveniences?No0/1
  • Was a specific apartment described that met your needs?N/A0/1
  • Were the apartment features described before a price was given?No0/1
  • Did the Leasing Consultant create a sense of urgency?No0/1
  • Did the Leasing Consultant attempt to set an appointment with you?Yes5/5
  • Did the Leasing Consultant leave a positive impression about him/herself and the community?Yes1/1
  • As a result of the conversation were you looking forward to visiting the community?Yes1/1
  •  Total: 14/29
    14
    48.28

Please describe the Leasing Consultant's telephone presentation including greeting (state the exact greeting), prices, features, amenities, and how they persuaded you to visit the community (Please write the phone narrative from beginning to the end of the conversation): :

Christina answered the phone promptly and introduced herself and the name of the community. She asked for my name but did not use it throughout the conversation. She asked me when I was looking to move. After she asked me how soon I wanted to move she gave me the rental rate for available two bedroom apartments. She didn't confirm my price range but she did give me rates and I said the rate was really good. Christina then asked me if I wanted to come in to see the apartment and we set an appointment for later that day.

During the conversation, Christina did not provide me with any additional information about the community or the apartment. The call lasted for 1:29 minutes.

Site Observation

  • Was the community easy to locate?Yes0/0
  • Were the community signs quickly visible?Yes0/0
  • Were there enough directional signs to easily find the leasing office?Yes0/0
  • Were the signs in good repair and attractive?Yes0/0
  • Did you find the property trash fee and neat?Yes0/0
  • Was the landscaping attractive?Yes0/0
  • Was there any trash of furniture around the dumpsters?No0/0
  • Was the leasing office neat and inviting?Yes0/0
  • Was the leasing office neat and inviting?Yes0/0
  • Were refreshments made available?Yes0/0
  • Were building entries clean and free of clutter?Yes0/0
  • Did you notice any siding/trim, etc. which needed painting and repair?No0/0
  • Were laundry rooms neat and clean? N/A0/0
  • Were common areas pool/playground etc. well maintained?Yes0/0
  • Was your overall impression a positive one?No0/0
  •  Total: 0/0
    0
    NAN

Please explain your answers, if necessary, to the questions related to the site observation: :

The community was easy to locate and the signs were easy to see and attractive. Finding the leasing office was easy but there was a bit of a walk between the parking lot and the leasing office. The property seemed to be very well maintained. There was no visible trash and the landscaping had been freshly mulched. The dumpsters were not overflowing. The leasing office was tidy. There was candy on Christina's desk and cookies off to the side. The building entries were very clean and free of clutter. I did not notice any signs needing repair during the tour. We did not tour any of the common areas or the laundry room.

Overall, my impression was very positive.

Greeting

  • Did the Leasing Consultant stand up to greet you with a smile and a handshake OR, if the Leasing Consultant was busy with someone else, did he/she acknowledge your presence and ask you to make yourself comfortable?Yes1/1
  • Was the Leasing Consultant dressed professionally?Yes0/0
  • Did the Leasing Consultant introduce him/herself to you?Yes1/1
  • Did the Leasing Consultant have a partially completed guest card available, fill one out to you, or invite you to fill one out?No0/1
  • Did the Leasing Consultant seem genuinely interested in helping you?Yes1/1
  •  Total: 3/4
    3
    75

Please describe how the Leasing Consultant interacted with you when you first arrived on-site? :

When I arrived Christina was on the computer. She acknowledged my arrival and asked me to have a seat while she finished. A tenant came in and dropped off rent and another prospective client came in for a tour at this time as well. Christina was dressed appropriately in business casual. When I arrived Christina greeted me but did not formally introduce herself. I did not see a partially completed guest card during the tour and I was not asked to fill one out.

Christina seemed genuinely interested in helping me find an apartment.

Qualifying

  • Did the Leasing Consultant ask or confirm how you heard about the community?No0/1
  • Did the Leasing Consultant ask or confirm your move-in date?Yes1/1
  • Did the Leasing Consultant ask or confirm number of occupants?No0/1
  • Did the Leasing Consultant ask or confirm special or specific features?No0/1
  • Did the Leasing Consultant ask or confirm your phone number?No0/1
  • Did the Leasing Consultant ask or confirm the size apartment you needed?Yes1/1
  • Did the Leasing Consultant ask or confirm your current address?No0/1
  • Did the Leasing Consultant ask or confirm why you are moving? No0/1
  •  Total: 2/8
    2
    25

Please describe the process used by the Leasing Consultant to uncover your needs by qualifying during the on-site presentation::

Christina did not ask any of the above qualifying questions onsite. I gave points for question #2 and #6 because we discussed my move-in date and apartment size over the phone.

She toured me and another woman at the same time.

Demonstration

  • Did you see a MODEL or a VACANT?Yes0/0
  • Was a convenient route taken to the vacant/model apartment? Yes2/2
  • Did the Leasing Consultant attempt to find out more about you while you walked to the vacant/model, during the presentation, or while reviewing floor plans?No0/2
  • Did the Leasing Consultant speak of the benefits concerning the Management Company?No0/2
  • Did the Leasing Consultant mention maintenance and their quick response?No0/2
  • Did he/she discuss or point out the amenities and facilities on the property or any area conveniences?Yes2/2
  • Were benefits or features in the apartment pointed out or discussed with you?Yes2/2
  • Was the presentation personalized by talking about your furniture/belongings and how they would fit in the apartment?Yes2/2
  • Did the Leasing Consultant spend enough time with you throughout the demonstration?Yes2/2
  • Were your objections overcome?No0/2
  • Was the vacant/model comfortable (lighting, temperature, clean)?Yes2/2
  •  Total: 12/20
    12
    60

Onsite Narrative (Please provide a detailed narrative of your visit and be specific. This is mandatory.):

We toured a model and a vacant apartment. Both apartments were convenient to get to by car. During the tour, Christina did not ask any personal questions or attempt to learn more about me or the other woman on the tour. She did tell us that there was laundry on site but did not discuss any other community amenities. She did discuss that a lot of the renters lived there because of the close access to 695 and 83. Christina also told us that additional storage could be built in upon request.

Christina led us through each room of the vacant and pointed out the apartment features. The updated kitchen with the lighter oak cabinets were discussed. She also pointed out the closet space in both the vacant and model.

Overall, the presentation was not personalized and there was no discussion about furniture or belongings. Christina did show us a furnished model so that we had a better idea of how furniture could possibly fit. Christina did spend enough time with us during the tour and I did not feel rushed. Both the vacant and the model were very clean, comfortable and well lit. Both apartments felt move in ready.

Closing

  • Did the Leasing Consultant invite you back to the office?Yes1/1
  • Did the Leasing Consultant ask you to fill out an application and discuss the application process?Yes10/10
  • Did the Leasing Consultant confirm your move in date?Yes2/2
  • Did the Leasing Consultant mention any specials or incentives that were currently being offered?Yes3/3
  • Did the Leasing Consultant create a sense of urgency?Yes2/2
  • Did the Leasing Consultant ask you why you were not interested in renting today? No0/2
  • If you stated that you had other places to see, were you asked where else you wanted to look before making a decision?No0/1
  • Was the Leasing Consultant knowledgeable about neighboring/competing properties?N/A1/1
  • Were you given a brochure?Yes1/1
  • Were you give an application? N/A1/1
  • Did you feel that the leasing consultant was giving the sale his/her best effort?Yes2/2
  • Did the Leasing Consultant attempt to overcome your objections in regards to why you are not ready to lease today and close again?N/A4/4
  • Based on the Leasing Consultant's performance would you have rented from him/her?Yes5/5
  •  Total: 32/35
    32
    91.43

Please briefly describe the Leasing Consultant's closing skills and techniques used ( This is a mandatory field. Be as specific as possible).:

Christina gave us the option of coming back to the office. There was light rain towards the end of the tour and she gave us the option of just leaving and not coming back to the office due to the rain. Christina did not ask us to fill out the application but she went over the rental process and let us know that we could easily apply online. Christina did not confirm my move in date but she let us know that apartments would be available at the end of April and the beginning of May. She let us know that if we could move in the next two weeks a 55" TV would be included. She also let us know that there was a $500 credit being offered as well. Christina made it seem like there were always apartments available.

Christina never discussed competing properties during the tour. I was given a brochure, rental and pet information and her business card. I felt that Christina gave the tour a good effort. She seemed knowledgeable an in control of the tour the entire time. Touring a vacant and a furnished model was helpful and made me feel like there were options within the community. Based on her performance I would have rented from her.

Fair Housing/ Crime Supplement

  • Did the Leasing Consultant respond properly when you asked "What type of security do you have?" or "Is it safe here?"Yes0/0
  • Did the Leasing Consultant respond properly when you asked "What type of people live here?" Yes0/0
  • Was there anything the Leasing Consultant said or did that could have been perceived as discriminatory?No0/0
  •  Total: 0/0
    0
    NAN

Explain the Leasing Consultant's response to "What type of security do you have?" or "Is it safe here?" and "What type of people live here?" :

I asked if there was any onsite security and she told me that there were only cameras and that she had not had any issues. She did go on to say that there had been one issue but it was an isolated domestic event.

When I asked her what type of people lived in the community and if there were a lot of students she said that it was mostly working people such as older people and people with families. She also said that she rented to anyone who qualified. During the tour, there was nothing that could have been perceived as discriminatory.

Performance Evaluation

Total Phone Score: 48%
On Site Score: 73%
Total Score: 0%

General Questions