Angela answered the phone professionally. She didn't take charge of the call.
She was friendly enough. It just could have been more engaging. She asked if I had any questions but she hardly asked me anything.

Angela answered with the name of the community and she introduced herself. She had a professional voice. I told her I was apartment shopping. There was a pause and she asked, “how can I help you?” I was taken back by that question. I asked her “how she could help me?” We laughed and she then took control of the conversation.

She told me they were a town-home and the rents start at $1,000. She said they do have vacancies. She asked how I heard about them. Angela went on to tell me they are across the street from an elementary school if I had children. I had to ask her if she wanted to know if I had any children. I told her I did not have small children. She told me the town-homes were renovated with washer and dryers. She went on to mention the fitness room. She paused and asked me if I needed to ask her any questions. I said I was just listening as she described the community.

I asked if they had a dishwasher and how close they were to the bus stop. I asked how many bedrooms. She said they were two-bedroom town-homes and they were pet friendly. She said they are close the shopping centers.

Angela asked for my name and my phone number. She re-introduced herself and invited me in for a tour. We agreed on a time and date. She asked if I needed the address and she gave it to me. I told her I was on Google now checking out the community. Angela confirmed their website address.

She confirmed our appointment and wish me a goodbye.

This call was awkward. Angela struggled to find what to say. She awkwardly described the community and she did not ask me the Qualifying questions. She did not ask any of the Discovery questions. She was pleasant and friendly but I felt she needed more training. She did not lead the phone conversation.

Going by the telephone conversation, she did NOT do any of these things. I told her that I was on Google when I found the property and then she said the website.

Angela did say the price starting from $1,000. She did say they are town-homes. She didn't ask if the price would fit in with my budget. She did not quote utilities. Although she did bring up the fitness center on her own, she didn't mention any value-added benefits.

Angela did invite me to the property and even allowed me to change it from the 11:00 AM to 12:00 PM on Monday, 11/25/2019. She asked if I was familiar with the location and I did say that I am.

Angela did repeat the time for me. She asked for my phone number and did call back and asked for my email address. She did thank me for the call and gave me a nice friendly good-bye.

Angela was pleasant and professional but she struggled to ask me any questions during this call. There were several awkward moments of silence where I waited for her to lead the conversation. She did not seem comfortable asking me the Qualifying and/or Discovery questions. In my opinion there was no sense of rapport created. The presentation wasn't a natural flow. The questions that I asked were answered. I gave her plenty of time to ask me more questions and she did not.

Angela was more than eager to be of assistance. She didn't however, ask permission to review my needs.

I entered the sales office. Angela was sitting at her desk with someone. She said come on in and how can I help you. I said I was looking for Angela. She said, “hi, I am Angie” and she paused. I said I was Janelle. She seemed to remember our phone conversation and she perked up. At that point she got up and shook my hand. She asked me to give her a minute and she finished with the other person she was with.

Angela then asked if I was there for a tour. She asked me if I was familiar with the area. I told her I thought I was. She took me immediately on a tour of the model. She never asked if she could review any questions with me.

Angela was super friendly; However, the questions she received credit for were only after I brought them up in conversation.

None of the Discovery questions were answered.

I entered the sales office. Angela was sitting at her desk with someone. She said come on in and how can I help you. I said I was looking for Angela. She said, “hi, I am Angie” and she paused. I said I was Janelle. She seemed to remember our phone conversation and she perked up. At that point she got up and shook my hand. She asked me to give her a minute and she finished with the other person she was with.

Angela then asked if I was there for a tour. She asked me if I was familiar with the area. I told her I thought I was. She took me immediately on a tour of the model. She never asked if she could review any questions with me. She said some of the units have fences and some do not. I asked her if I could walk out on the balcony and see. She asked if my daughter was moving in with me and I told her she is on her own. She walked me through the town-home model and pointed out features such as the closet space. We went upstairs and she pointed out the bathroom and closets.

She asked me who was coming with me and she told me anyone over 18 would have to pay the application fee of $40. She then told me they are having a security deposit special of $250 instead of $500 so it “kind of evens out”. She told me to that I would see that on the website when I applied. She asked if I had any questions. I asked about the fitness room and she said it is coming. She said they are waiting to have certain inspections. She never offered to show me. I had to ask about pets. She said they say no to Rottweilers and Pit Bulls. She told me the fee. I asked if they had residential events and she laughed and said, “all the time”. She said they are getting ready to have a Grand Re-Opening. She gave me a brochure with a business card. She explained I would have to go online and apply.

I asked to use the bathroom. She gave me napkins to use since they were out of toilet paper. The bathroom was clean. After that we said our goodbyes and I left.

There weren't really any concerns. This was a quick tour. The options were that I was choosing a unit with a fence or no fence. Since she didn't ask me any questions there were no objections.

Angela used an assumptive close and said, "when I apply to go online". She did mention the security deposit special but she did not create a sense of urgency. She never reviewed what was available.

Overall, Angela's personality was the best thing about the presentation. She made no attempt to discover my needs nor did she introduce me to staff on the property. The onsite visit was just as awkward as the phone conversation. Angela was friendly and it was obvious she was just a nice person; However, she did not ask the qualifying and discovery questions. She seemed uncomfortable with asking me questions.

The onsite visit only lasted 7:44 minutes. I did not observe any guest card filled out.

Angela did really attempt to close me other than telling me I could apply online. She didn't review any rates with me. She did give me a brochure that showed only the floor plans. We never reviewed what she had available for me. Angela was nice but I would not have rented from her. I really know what was available to me before I left.

I did not receive a follow up call or email.