Your Mystery Shop Company needs to offer all the customization features to fit your company needs. Make sure your program has these features:
- Reasonable Shop Time Frame
Mystery Shop companies can keep you in the dark about when you can expect the finished shop report. Choose a mystery shop company that provides open communication and clearly states and guarantees a reasonable time-frame in which the shop will be delivered.
- Shopper Dashboard Status
At any point in the mystery shop process, you should be able to quickly and easily view the status of your requested shop. A solid mystery shop program allows you to order shops, track their progress, and view the completed shop.
- Custom Shop Reports and Services
Not all companies have the same expectations and priorities for employee performance. You should be able to customize testing categories and questions to reflect those expectations.
- Score Adjustment Flexibility
You should be able to adjust scoring based on individual expectations and priorities. If an evaluation point does not align with your priorities the score weight should be re-aligned.
- Training recommendations
For any mystery shop program to improve employee performance, ongoing formal training must be implemented. We will provide you a cost effective recommendation for live group or individual training based on the shop report outcome.