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Mid Atlantic Mystery Shopper

DELIVERING EXCEPTIONAL CUSTOMER EXPERIENCES

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CONSULTING, COACHING, COLLABORATION…

CONSULTING, COACHING, COLLABORATION…

Meet Terri Wilson here:

https://www.linkedin.com/in/terridwilson/

Collaboration brings better results. Effective teams are intentional in how they work together.

5 Ways We Can Help:
  • Design and facilitate retreats and meetings
  • Assess and facilitate collaboration across departments
  • Jumpstart new teams
  • Transform unproductive teams
  • Train HR and Leaders how to build and maintain high performing teams
What You Can Expect:
  • Productive time to grow the business
  • Improved communication/conflict resolution
  • Better collaboration/innovative solutions
  • Focused and engaged team members
  • Leaders who deliver results and build strong teams

Facilitation is an enabler. Effective collaboration is the foundation of accelerated organizational growth.

What’s Next?
Inform, Engage, and Inspire!

Inform, Engage, and Inspire!

 

TRAINING AND CONSULTING SERVICES

Consulting and Coaching – Our leadership team has over 50 years of combined experience in producing results in the property management industry and they enjoy putting that to work for our clients!

Mini Workshops with Role Play – Quick 2 hour sessions that can sharpen your skills and get you thinking quick on your feet in the following areas (each workshop is separate): • Closing Techniques • Overcoming Objections • Telephone Techniques • Features and Feelings (Benefits).

Customized Workshops and Seminars – If it is in our “wheel house” we will create it! Just tell us what your organization needs and we will develop a training made just for YOU and your team members. This will include a FREE one hour consultation to identify needs and specific topics that you would like to see covered during your custom session.
Swift Bunny Launches Multifamily Employee Feedback System

Swift Bunny Launches Multifamily Employee Feedback System

 

AUGUSTA, Ga., June 18, 2019 /PRNewswire/ — Swift Bunny, founded by apartment industry innovator Joe Bailey, today announced the launch of Ingage™ employee feedback system, a cutting-edge solution to the age-old problem of excessive employee turnover. The company has acquired ManagInc, a corporate social responsibility planning and consulting platform. ManagInc founder and CEO Doug Miller joins Swift Bunny as Chief Research Officer, and Chief Operating Officer Jen Piccotti joins as Chief Learning Officer.

Swift Bunny’s Ingage™ is a year-round feedback system focused on the key moments in the employee lifecycle and reveals the candid perceptions of the company’s most important stakeholders: the employees. Feedback becomes insights, and insights become actionable tools that empower multifamily leadership to boost employee satisfaction, performance, and retention, leading to improved organizational efficiency and profitability.

https://www.prnewswire.com/news-releases/swift-bunny-launches-multifamily-employee-feedback-system-300867834.html

Mid Atlantic Mystery Shoppers LLC PARTNERS WITH GROW Learning Management Systems

Mid Atlantic Mystery Shoppers LLC PARTNERS WITH GROW Learning Management Systems

https://youtu.be/OTztViFPRbM

Mid Atlantic Mystery Shoppers LLC has partnered with GROW Learning Management Systems.   GROW is an innovative LMS (Learning Management System) that capitalizes on learning science. They provide the next generation training platform for the multifamily housing industry. GROW Learning Management System uses colorful, engaging graphics in short, retention-focused training that educates, engages, and motivates associates worldwide. GROW Learning offers online classes for all facets of Property Management. 

Here is an article published in HRTech Outlook on Heather Jones, the President and founder.  Heather has been in the multifamily housing industry for over 25 years with several companies such as Greystar, Gables, Lincoln, Alliance, and TGM as a Regional Manager and various other managerial/training roles.

Jana Muma, VP of Client Relations, is also part of the GROW Learning Team.  Jana spent over 6 years as the Director of Learning and Development for Grace Hill.  She also has had an extensive career with Gables Residential as VP of Learning and Development for over 19 years.

MAMS will integrate with GROW Learning and give your management team recommended online courses for the agents based on the shop scores in areas of need.